PIECES®

WASH & CARE

We've gathered our best tips to help you extend the life of your wardrobe favorites. Simple adjustments to your care routines can not only keep your favorites looking their best for longer but also minimize your environmental footprint from the use phase of your garments and extends its lifespan.

Washing

Wash your garments only when truly needed. Not only does washing wear on your garments, it also uses a lot of water and electricity. Often you can remove stains with a damp cloth or your old toothbrush, and you can refresh your garments by airing them instead of washing.

 

Wash at a low temperature. The temperature stated on the care label is the highest possible washing temperature, but often a lower temperature is enough to clean your garments. Though note that textiles that need to be hygienically clean (e.g. bed linen) must be washed at 60 degrees.

 

Wash with similar colors and inside out to prevent your garments from fading or getting a worn-out look. 

 

Ensure pockets are emptied, zippers are zipped, velcro is closet, and use a laundry bag when washing garments with delicate lace, embroidery, decoration, embellishment, or nylon tights to avoid garments snagging doing machines cycles.

 

Fill up your machine but don’t overfill it. Otherwise, the machine won’t have enough room to wash your clothes properly.

Use eco-labeled detergent and always follow the guide on the detergent to add the right amount.


To avoid unnecessary wrinkles, empty your machine as soon as possible when finished.

Drying

Ideally, hang your garments to dry instead of using a tumble dryer. Preferably outside.

Hang colored garments inside out to avoid fading from the sun, and hang white garments right side out, as the sun's bleaching effect will help keep them white. Not only does tumble drying wear on your garments, but it also consumes a lot of electricity. If tumble drying is necessary, use dryer balls to shorten drying time and clean the filter regularly to maintain efficiency.


Dry your knitwear flat. Preferably on a towel to maintain shape.

Ironing

Only iron your garments when needed. Not only

does ironing wear on your garments but it also uses a

lot of electricity. Often you can hang your garments in the bathroom while showering and use the

steam to reduce creases.


Iron at a low temperature. The temperature stated on the care label is the highest possible ironing temperature. However, a lower temperature may not always be effective.


Iron inside out or use a steamer as it causes less damage to your garments.


Iron inside out or use a steamer as it causes less damage to your garments.

Care symbols

A cross over the washing symbol means that your garment cannot be washed.

A hand symbol in a water bowl means that your garment must be hand-washed. Avoid rubbing, pulling, or wringing the garment. Instead, gently press out excess water.

A washing symbol with numbers indicates the maximum washing temperature. Wash at a maximum of 30 degrees celsius.

One line under the washing symbol means that your garment should be washed on a gentle cycle in the washing machine. Wash at a maximum of 30 degrees celsius.

A washing symbol with numbers indicates the maximum washing temperature. Wash at a maximum of 40 degrees celsius.

One line under the washing symbol means that your garment should be washed on a gentle cycle in the washing machine. Wash at a maximum of 40 degrees celsius.

A washing symbol with numbers indicates the maximum washing temperature. Wash at a maximum of 60 degrees celsius.

A washing symbol with numbers indicates the maximum washing temperature. Wash at a maximum of 95 degrees celsius.





Drying

A square with a vertical line inside means that your garment should be line dried.

A square with a horizontal line inside means that your garment should be laid flat to dry. Laying on top of a towel is preferable. 

A cross over the tumble dryer symbol means that your garment cannot be tumble dried.

One dot inside the tumble dryer symbol means that your garment can be tumble dried at a low temperature (maximum 60 degrees celsius).

Two dots inside the tumble dryer symbol mean that your garment can be tumble dried at a medium temperature (maximum 80 degrees celsius)

Ironing

A cross over the iron symbol means that

your garment cannot be ironed.

An iron symbol with a crossed-out steam symbol means that your garment cannot be ironed with steam. (maximum 120 degrees celsius)

One dot inside the iron symbol means that your garment can be ironed at a low temperature (maximum 110 degrees celsius). A steam iron may be used with caution.

Two dots inside the iron symbol means that your garment can be ironed at a medium temperature (maximum 150 degrees celsius). A steam iron may be used.

Three dots inside the iron symbol means that your garment can be ironed at a high temperature (maximum 200 degrees celsius). A steam iron may be used.

Professional cleaning

A cross over the dry cleaning symbol means that your garment cannot be dry cleaned.

P inside a circle means that your garment can be dry cleaned using a hydrocarbon solvent.

A dry cleaner knows how to handle the garment and use the correct solvent for optimal cleaning.

F inside a circle means that your garment can be dry cleaned using any solvent. A dry cleaner knows how to handle the garment and use the correct solvent for optimal cleaning.

W inside a circle means that your garment can be dry cleaned using a wet cleaning process.

A dry cleaner knows how to handle the garment for optimal cleaning.

A cross over the W inside a circle means that your garment cannot be cleaned using a wet cleaning process. 

Bleaching

A cross over the bleaching triangle symbol means that your garment cannot be bleached.

A triangle with two oblique lines inside means that your garment can be bleached, but not

with chlorine bleach.

An empty triangle symbol indicates that your garment can be bleached with any type of bleach, including chlorine bleach. However, it is crucial to use minimal chlorine bleach and wash at a low temperature to avoid damaging the fabric.





Spot cleaning

What do I need to know before signing up to PIECES EXTRA?

PIECES EXTRA is a digital loyalty programme where you collect points with every purchase made in the PIECES app and on PIECES.com. All stored in one place.

When you collect points, you unlock exclusive offers, rewards, event invitations and much more. When you have earned 1.000 points, a bonus voucher will be issued in your PIECES app or on your ‘My Account’ page’. You can use the bonus voucher in the PICES app and on PIECES.com.

You can find all your receipts from online purchases in your membership account in the PIECES app or on PIECES.com.

The membership is free, but you must be 16+ years to become a member.

You can find your membership ID on the ‘My Account’ page on PIECES.com or in the PIECES App.

How do I become a member of PIECES EXTRA?

PIECES EXTRA is available only for customers with valid accounts on PIECES.com.

You need to create an account via PIECES.com.

We cannot trace back and award points for previous orders.

When did PIECES EXTRA become a loyalty program?

Our loyalty program began on 28.10.2025. From this date you also started to collect points if you were logged in to your valid and confirmed account on PIECES.com or our PIECES APP.

How do I collect points?

All your purchases in-store and online are rewarded with points. 1 kr. = 1 point

Your points will be displayed under your ‘My Account’ approximately 24 hours after earning them.

Where can I find my rewards and points?

You will find your latest offers and rewards on your account page in the PIECES app or on PIECES.com.

Please note that some rewards cannot be combined with other promotions or sale items. Terms and conditions may apply.

How do rewards work?

You will receive a reward approximately 24 hours after you have accumulated 1.000 points on your profile.

Online: The reward is a promo code. This code needs to be used on your cart before checkout. Type the code into the “Promo code” field, and press “Submit” for it to be applied. The reward will expire 90 days after you have received it.

Why haven't I received my reward yet?

The reward will appear on your account page approximately 24 hours after you have reached your 1.000 points. If you experience any issues, please contact our Customer Service.

I have 1.000 points now, why haven’t I received my reward yet?

Please allow for a delay of up to 2 days while our system processes your reward. If it is still not visible, please contact Customer Service.

For how long is my reward valid?

The reward must be used within 90 days, and the expiry date can be found below each reward on your account page on PIECES.com or the PIECES App.

Do my points have an expiration date? 

Yes. Earned points will be stored in your account for one year from the date they are earned. They will automatically be removed from your profile after one year. An exception applies if you return one or more items - in this case, the points earned from the purchase of the returned items will be deducted as soon as the return is processed. 

Where can I find my receipts?

All your receipts can be found under your account page on PIECES.com or in the PIECES app.

How do I receive my Welcome Offer?

To receive your 15% welcome offer, you must create an account via the PIECES App or on PIECES.com. After creating your account, you will receive an email asking you to confirm it. To get your welcome offer, you must confirm your account by clinking the confirmation link in that email. As soon as you have confirmed, you will receive a welcome e-mail with the 15% off welcome offer. Once your account is confirmed successfully, the welcome offer will be applied automatically during checkout.  If the 15% discount is not applied, please try to log out and log in again. If that doesn’t help, please contact our Customer Service team.

Where can I find my Membership ID?

You can find your membership ID in the PIECES App or at PIECES.com on your account page. It is a QR code, unique for every member, which is used to collect points on all purchases.

Can I use my membership abroad?

No. Your PIECES EXTRA membership is only valid in the country you reside in.

What happens if I return a product?

When you redeem a discount or a reward, it cannot be returned or reused. If you return an item, the points you earned from that item will be deducted from your points balance.

Fairplay policy

We are committed to making membership rewarding for everyone. To ensure fairness, we kindly ask that all members participate honestly. If we notice any activity that seems suspicious, be it unfair or unlawful, we reserve the right to suspend or revoke your access to PIECES EXTRA and its benefits.

Hacks and shortcuts

What do I need to know before signing up to PIECES EXTRA?

PIECES EXTRA is a digital loyalty programme where you collect points with every purchase made in the PIECES app and on PIECES.com. All stored in one place.

When you collect points, you unlock exclusive offers, rewards, event invitations and much more. When you have earned 1.000 points, a bonus voucher will be issued in your PIECES app or on your ‘My Account’ page’. You can use the bonus voucher in the PICES app and on PIECES.com.

You can find all your receipts from online purchases in your membership account in the PIECES app or on PIECES.com.

The membership is free, but you must be 16+ years to become a member.

You can find your membership ID on the ‘My Account’ page on PIECES.com or in the PIECES App.

How do I become a member of PIECES EXTRA?

PIECES EXTRA is available only for customers with valid accounts on PIECES.com.

You need to create an account via PIECES.com.

We cannot trace back and award points for previous orders.

When did PIECES EXTRA become a loyalty program?

Our loyalty program began on 28.10.2025. From this date you also started to collect points if you were logged in to your valid and confirmed account on PIECES.com or our PIECES APP.

How do I collect points?

All your purchases in-store and online are rewarded with points. 1 kr. = 1 point

Your points will be displayed under your ‘My Account’ approximately 24 hours after earning them.

Where can I find my rewards and points?

You will find your latest offers and rewards on your account page in the PIECES app or on PIECES.com.

Please note that some rewards cannot be combined with other promotions or sale items. Terms and conditions may apply.

How do rewards work?

You will receive a reward approximately 24 hours after you have accumulated 1.000 points on your profile.

Online: The reward is a promo code. This code needs to be used on your cart before checkout. Type the code into the “Promo code” field, and press “Submit” for it to be applied. The reward will expire 90 days after you have received it.

Why haven't I received my reward yet?

The reward will appear on your account page approximately 24 hours after you have reached your 1.000 points. If you experience any issues, please contact our Customer Service.

I have 1.000 points now, why haven’t I received my reward yet?

Please allow for a delay of up to 2 days while our system processes your reward. If it is still not visible, please contact Customer Service.

For how long is my reward valid?

The reward must be used within 90 days, and the expiry date can be found below each reward on your account page on PIECES.com or the PIECES App.

Do my points have an expiration date? 

Yes. Earned points will be stored in your account for one year from the date they are earned. They will automatically be removed from your profile after one year. An exception applies if you return one or more items - in this case, the points earned from the purchase of the returned items will be deducted as soon as the return is processed. 

Where can I find my receipts?

All your receipts can be found under your account page on PIECES.com or in the PIECES app.

How do I receive my Welcome Offer?

To receive your 15% welcome offer, you must create an account via the PIECES App or on PIECES.com. After creating your account, you will receive an email asking you to confirm it. To get your welcome offer, you must confirm your account by clinking the confirmation link in that email. As soon as you have confirmed, you will receive a welcome e-mail with the 15% off welcome offer. Once your account is confirmed successfully, the welcome offer will be applied automatically during checkout.  If the 15% discount is not applied, please try to log out and log in again. If that doesn’t help, please contact our Customer Service team.

Where can I find my Membership ID?

You can find your membership ID in the PIECES App or at PIECES.com on your account page. It is a QR code, unique for every member, which is used to collect points on all purchases.

Can I use my membership abroad?

No. Your PIECES EXTRA membership is only valid in the country you reside in.

What happens if I return a product?

When you redeem a discount or a reward, it cannot be returned or reused. If you return an item, the points you earned from that item will be deducted from your points balance.

Fairplay policy

We are committed to making membership rewarding for everyone. To ensure fairness, we kindly ask that all members participate honestly. If we notice any activity that seems suspicious, be it unfair or unlawful, we reserve the right to suspend or revoke your access to PIECES EXTRA and its benefits.